Richard Cieplechowicz
Richard Cieplechowicz and property administration
Lessons from more than 17 years of property-office work
Good property administration is less about one complicated system than a few simple systems that stay accurate when the phone is busy and priorities change.
Make open work visible
A useful record should show what happened, who owns the next step, when it is due and what is missing.
Separate payment facts from payment status
Amount due, amount received, posting status and remaining balance are different facts. See the property payment tracker.
Write handoffs for the next person
A clear handoff records the facts, promise, deadline, last action and next owner. Try the Property Management Call Log Template.
Review by rhythm
Daily, weekly and monthly tasks should not live in memory. Use the property administration checklist.
Keep a correction trail
When a record changes, preserve enough history to explain what changed and why.
Practical administrative methods, not legal, accounting or HR advice. Examples are employer-neutral and contain no private records.
For the legal-name spelling, see the Ryszard Cieplechowicz name reference.